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Termini e Condizioni


1 The sale of goods is governed by the "Conditions of Sale" on this page.
1.1 The company "SymacShop", carries out its e-commerce activities via the website selling online www.symacshop.it, from now on "e-commerce", and addresses the "final consumer" and professional. Currently the SymacShop provides for the delivery of items purchased on www.symacshop.it exclusively on the Italian and European territory.
1.2 "Final consumer" means any natural / legal person who buys goods from the above site: www.symacshop.it.
1.3 Seller may modify or amend these "Terms of Sale" at any time. Therefore the customer will be required to accept the "General Conditions of Sale" at the time of purchase.
1.4 The End user must carefully read the "General Conditions of Sale" accessible through the links provided on www.symacshop.it.
2. Purchase.
2.1 Product Datasheet: each product is represented by a photograph and is accompanied by a "product sheet" containing: a) a general description; b) availability, ie potentially affordable product; c) price.
2.1.1 General description: it is a short description that reports some characteristics of the product.
2.1.2 Price: the price shown in the product is the price including VAT established for e-commerce. The Seller reserves the right to change prices at any time and without notice. They will be charged to the customer prices present for the "Order Confirmation."
2.1.3 Photo: despite the photos on the site are made with care, it is possible that the photograph does not faithfully represent the product. As a result, the Seller shall not be responsible for any inappropriate graphical representations of the products shown on e-commerce. The photo is to be considered only as an example.
2.2 Product Selection and construction of the shopping cart: product selection is done through the choice of the product and a subsequent click on the button "Add to cart". The "Shopping" may contain one or more products and can be changed at any time before the "Order Confirmation".
2.3 Confirmation of the order: the order confirmation will be made after acceptance of the "General Conditions of Sale" and the inclusion of information that are essential to the taking over and delivery of the goods listed in the "Order Confirmation" , ie the list of products in the cart, including shipping expenses if required.

Clicking on the "COMPLETE ORDER" button and finalizing the online purchase, you agree to buy the products in the cart, taking a binding commitment.
2.4 Method of payment: before accepting the order the customer will have to choose one of the following methods of payment on e-commerce: a) PayPal; b) Bank; c) Postepay.

a) Pay Pal: If the selection of Pay Pal, the Customer must follow the procedures applicable to the Pay Pal site.

b) Bank transfer: in case of selection of bank transfer the customer must make a transfer to the bank account that is within e-commerce. Proof of payment is given dall'avvenuto crediting the transfer amount on the current account of the Seller.

c) Postepay: By choosing this mode, the payment is made through a charge to the Postepay card indicated in the order confirmation email.

2.5 Acceptance of the order: the Seller reserves the right to refuse an order if the Customer has not complied with the purchasing procedure or has not accepted the Conditions of Sale or does not provide all the data required for shipping and billing or otherwise if payment has not been successful. This can happen even when selecting the bank transfer option, the amount is not credited within seven (7) business days from the date of order confirmation to the account of the Seller or when following the selection of the PayPal method, the 'accreditation is not done properly on behalf of the Seller. The total amount includes the sum of sales prices and transport costs due if provided on e-commerce.
The order will be refused by the Seller if there are disputes between the Seller and the Customer. The order can be rejected for any other legitimate reason.
2.6 Acceptance of the order: the Customer, as per Article 2.3, accept your order by sending the "Confirmation of order" to the Seller electronically. The "Confirmation of order" is evidence of the order by the customer, including these "Terms of Sale".
2.7 The "Order confirmation" will be stored in our data bank for the period of time required to process your order and as provided by law.
2.8 The language available for concluding the contract with the Seller is Italian.
3 Taking charge of the order and availability of products.
3.1 After the contract, the Vendor will process the purchase order.
3.2 Availability: if the products displayed on e-commerce are no longer available for sale at the time of last access to e-commerce or sending of the "Order confirmation", the Seller will promptly, and in any case no later than seven (7) days from the day following that on which the Customer has sent the order to the Seller, the unavailability of the ordered products and the timing of the new availability. In case of confirmation of order and payment made of the amount, the seller will refund the amount already anticipated if the customer did not want to wait for the next availability.
3.3 By submitting the "Order Confirmation" the Customer declares to know and accept the "General Conditions of Sale" and the additional information contained in www.symacshop.it.
3.4 After the contract the Seller will send to the customer by e-mail, a receipt of the purchase order, containing a summary of the information specified in the "Confirmation of order".

 4. Refunds

4.1 In accordance with Legislative Decree 206/2005 (Consumer Code), the "consumer" who for whatever reason are not satisfied with the purchase, has the right to withdraw from the contract without penalty and without giving any reason, within 14 working days for goods from the day of receipt, for services from the day of conclusion of the contract "on line". This right may be exercised only by consumers, so all purchases made for purposes unrelated to business or professional.
All the costs and risks of transport for the return of the products are specifically charged to the consumer, who, through their own shipping agent and under its responsibility, will forward the same at logistics SymacShop, will be given to the provisions and recommendations for the return by writing to SymacShop by e-mail.Tutti items must be received in the same conditions of receipt, unused and fully intact, in their original packaging in perfect condition and any manuals, without any lack.
The consumer may exercise the right of withdrawal by contacting the shop by mail or through the classic A / R; It is pleasing, though not necessary and obligatory, specify the reason for restituzione.SymacShop accept the returned goods reserving to verify that the products have been returned in original condition and with packaging intact. And 'appropriate to the original covering of the product with other sealing and protective packaging that preserves the integrity and also protect it from writing or by special labels. Only then will forward dell 'amount paid by the consumer (excluding enjoyed postage) within the period provided by law. If included in the price of shipping cost of the item it will be reduced by the postage cost. SymacWebStore will credit the amount due by paypal or bank transfer. The exception is the buyer's payment made through paypal, in this case will be refunded by paypal.Il refund will be made within 30 working days of the returned goods, as required by legge.Il right of withdrawal in its entirety when it is not the "essential integrity of the good" (packaging and / or its contents), in cases where SymacWebStore finds: the outer packaging is missing / internal packaging; the absence of integral elements of the product (accessories, cables, manuals, parts, etc.); an appropriate use such as to make it impossible to restore to pre-existing conditions to the sale; or modification and / or alterations to the product
In case of forfeiture of that right, the SymacShop will return to sender the property purchased by charging the same shipping costs.


5.1 The warranty is given by the manufacturer, not the store, however, the customer can contact in case of problems and we will give the necessary information. Requests and reports must be made ONLY via email to our Support.
The non-consumable products have 2 years warranty, 1 year for a Company professional purchases,  while the consumable products or consumables, such as batteries, have 6 months warranty as required by law.
We remind our customers that the statutory warranty is intended for manufacturing defects. I not included in the guarantee problems data from misuse of the product or damage.

5.2 All costs and risks of transport for returning the products are specifically charged to the consumer, who, through their own shipping agent and under its responsibility, will forward the same at logistics SymacShop, will be given to the provisions and recommendations for re-entry by writing to SymacShop by e-mail.